Refund policy

Refund policy
REBEL WAVE Return and Exchange Policy
1. Final Sale & Exchange Restrictions
Due to the nature of the brand's cross-border business, all orders are Final Sale. Except for products with quality issues, exchange requests for non-quality reasons (such as personal preference, wrong size judgment, etc.) will not be accepted.

2. Size Labeling & Measurement Tolerance
All size labels in the size chart are in centimeters (CM). Due to objective errors in manual measurement, a difference of 2-3cm between the actual size and the labeled size is normal and does not constitute a quality issue.

3. Order Cancellation Policy
You may request to cancel your order within 24 hours after submission, and we will process the refund upon confirmation. If the goods have been shipped, no order cancellation requests will be accepted.

4. Fraudulent Order Handling
Orders paid by credit card may be identified as fraudulent orders due to system risk detection. For such orders, we reserve the right to refuse acceptance and processing, and related costs (such as bank fees, exchange rate losses, etc.) shall be borne by the customer.

5. Proof for Quality-Related Exchanges
All products are shipped in brand-new, unopened packaging. The product hangtag is an important proof for judging quality-related exchange requests. When applying for an exchange, the hangtag must be kept intact and returned with the product; otherwise, it may affect the exchange review result.

6. Other Terms
• Exchanges for quality issues are only applicable to the same style and size (if in stock), and cross-style or cross-size exchanges are not supported.

• For exchanges due to quality issues, the shipping cost of returning the product will be borne by the brand (limited to standard logistics); the shipping cost for returns due to non-quality reasons will be borne by the customer.

• We will process the exchange within 5-7 working days after receiving the returned product and confirming it meets the exchange conditions. The specific time is subject to the logistics cycle.